Returns and Refunds

RETURNS POLICY

Last updated January 01, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within (14) days of the delivery date. All returned items must be in new and unused condition.

RETURN PROCESS

To return an item, please email customer service at info@rocksolidaudio.co.uk to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Rocksolid Audio Ltd

Attn: Returns

RMA #

25a London Road

Forest Hill

London, Greater London SE23 3TY

United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have questions or comments about this notice, you may email us at info@rocksolidaudio.co.uk or by post to: